Loader Icon

Where In The World Is BPO?

Initially developed and associated with manufacturing firms, business process outsourcing (BPO) is defined as a specific subset of outsourcing. An economical, financial, social, and political hot topic, BPO is more common than ever. Traditionally associated with Asia, companies are contracting in a much wider geographic landscape as we head into the new decade. Let’s take a closer look at some of the top countries for outsourcing business processes.

Asia


When firms decide to outsource, the first region that comes to mind is likely Asia. Countries such as Japan and China originally got their economic jumpstart via manufacturing contracts with developed, western countries. Although Japan is less likely to be associated with outsourcing these days, countries such as India, China, Vietnam, Malaysia, and Indonesia are still among the top countries to go, or in the case of India, THE top spot.

With around 2.6 million STEM graduates produced each year, India has an army of skilled tech workers ready for modern company needs. Their technical abilities are not the only aspect that makes them the go-to outsourcing destination, they are also the country with the second largest number of English speakers. This has made India a popular BPO choice for firms in need of large call centers.

Central & Eastern Europe


Next we head west to Eastern Europe. Unlike India or China, Eastern Europe doesn’t usually pop into one’s mind when the term ‘”outsourcing’ is thrown around. However, large (and not so large) Eastern European countries such Ukraine, Poland, Belarus, and Romania are making their way to outsourcing top 10 lists. What’s making these former Eastern Bloc countries so popular?

Traditionally, laws that are either too ambiguous or too restrictive have been a concern for companies looking to outsource their business processes west of Germany, but cultural similarities, rapidly growing technical expertise, and advantageous cost-to-quality ratios are driving BPO growth in the ECE countries. The convenient time zones – especially if you’re in Western Europe – also add to the region’s appeal.

Africa


Going further west, we land on the continent of Africa. Several countries situated along the coast are up-and-coming locations for BPO operations. Currently, business and economic analysts are looking at five in particular: Kenya, Morocco, South Africa, Egypt, and Nigeria.

Tending to specialize in software development and financial and human resource management services, the continent provides a wealth of skilled labor. According to Empower Africa, the median age across the continent is 18. Compare that to the US or Europe where the median ages are much lower. These five rapidly developing tech centers are producing a huge, technically-skilled workforce that can maybe be able to reduce the STEM shortage in other countries. When done legally and ethically, this helps local economies too because many African countries do not always have the economic infrastructure to provide meaningful employment to their educated populace. 

Central & South America


Finally, we arrive back in the Americas. Central and South America, typically known for the outsourcing of manufacturing, are now entering the tech industry. 

For English-speaking countries, Argentina is a prime pick for managed services. The country consistently ranks high on English (according to this Spanish-language report), the highest in both Central and South America. Other countries, such as Chile, Belize, and Columbia are popular destinations as well for their low-turnover rate and relatively cheap costs. Mexico is no stranger to outsourcing. Known for outsourcing manufacturing and food science operations, the country is also getting into the IT sector. However, this very possibly could change heading into the future.

Where Is BPO Headed?


The BPO industry was worth $221.5 billion at the end of 2019. Analysts expect the market to grow at a compounded growth rate of 8%. So it’s safe to say that BPO is not going away. If you are looking to subcontract our outsource your IT business process, but aren’t sure if you want to head overseas, contact us to discuss how we can help you augment your staff and find the right people for the job.

Project TypeIndustryLocation
CISDM Support/Business Requirement Service/Quality AssuranceSmall BusinessBaltimore, MD

Trending Post

VOX Solutions – Infrastructure Services
March 7, 2023

VOX Solutions – Infrastructure Services

Project Description VOX Network Solutions is a telecommunications company that offers converged voice and data services . It provides consulting, contact center, collaboration, network, security, managed services and a prescriptive process methodology to businesses. Project Objectives To provide Avaya IVR system and its infrastructure support to Vox Network Solutions on an ongoing basis as per the business needs. Detail Description The provided Avaya IR system is an interactive voice response...

Casestudy
PIPAC Life – Web Design, Development and Maintanance
March 7, 2023

PIPAC Life – Web Design, Development and Maintanance

Project Description PIPAC is an established and experienced nationwide Health and Life insurance brokerage company founded by an agent for agents. PIPAC has 40 plus years of industry experience, carrier and agent relationships with a strong belief in doing the right thing. Agents describe the PIPAC team as friendly, responsive, detailed and totally service oriented. Project Objectives Given their business is delivering insurance packages that are custom made for the...

Casestudy
Calpine Corporation Integration Project
March 7, 2023

Calpine Corporation Integration Project

Project Description Calpine Corporation is the largest generator of electricity from natural gas and geothermal resources in the United States, with operations in competitive power markets. A Fortune 500 company based in Houston, Texas, the company is owned by an affiliate of Energy Capital Partners and a consortium of other investors. Project Objectives The business was looking for cloud architecture and integration for their existing applications. The cloud integration was...

Casestudy

Trending Post

AI-Driven DevOps: Revolutionizing Software Development
May 24, 2024

AI-Driven DevOps: Revolutionizing Software Development

In today's fast-paced digital world, organizations are constantly seeking ways to innovate and improve their software development and operations processes. The fusion of Artificial Intelligence (AI) with DevOps practices is proving to be a game-changer, propelling efficiency, accuracy, and scalability to unprecedented levels. This blog explores how AI-driven DevOps is revolutionizing the landscape of software development and operations, and how ePathUSA can help businesses leverage these advancements for superior results....

Cloud Computing
Top 10 Cloud Security Risks in 2024 & How ePathUSA Can Help
May 24, 2024

Top 10 Cloud Security Risks in 2024 & How ePathUSA Can Help

In 2024, as businesses increasingly move to the cloud for its flexibility, scalability, and cost-efficiency, ensuring robust cloud security has become more critical than ever. With cyber threats evolving in sophistication, it’s crucial to stay ahead by understanding the top cloud security risks and how to mitigate them. At ePathUSA, we specialize in helping businesses navigate these challenges and secure their cloud environments effectively. Here are the top 10 cloud...

Cloud Computing
How ePathUSA Revolutionizes Cloud Management
April 25, 2024

How ePathUSA Revolutionizes Cloud Management

In today's fast-paced digital landscape, harnessing the power of cloud computing has become a cornerstone of success for enterprises across industries. However, navigating the complexities of cloud management requires expertise and resources that many businesses struggle to obtain. That's where ePathUSA steps in, offering a comprehensive suite of cloud-managed services designed to streamline operations, enhance security, and drive cost savings. In this blog post, we'll delve into how ePathUSA's tailored...

Cloud Computing

Trending Post

Highlighting ePathUSA, Inc. at the CDC/HHS Small Business Conference in Atlanta, GA!
April 4, 2024

Highlighting ePathUSA, Inc. at the CDC/HHS Small Business Conference in Atlanta, GA!

Delighted to have the opportunity to showcase ePathUSA, Inc. at the CDC/HHS Small Business Conference in Atlanta, GA! Being part of this remarkable event dedicated to bolstering small businesses is truly an honor. I relished absorbing valuable insights, connecting with fellow entrepreneurs, and delving into fresh avenues for growth!

ePATH News
ePATHUSA’s Trailblazing Year: Celebrating 2023 Triumphs and Paving the Way for a Visionary 2024
January 24, 2024

ePATHUSA’s Trailblazing Year: Celebrating 2023 Triumphs and Paving the Way for a Visionary 2024

As the calendar turned to 2023, ePATHUSA embarked on a journey marked by resilience, innovation, and success. This blog post delves into the notable achievements of the past year and outlines the visionary goals that will shape the company's trajectory in 2024. A Year of Triumphs (2023): Contractual Victories: ePATHUSA celebrated a remarkable milestone by securing five new contracts, a testament to its unwavering commitment to excellence. Among these victories...

ePATH News
ePathUSA secures a IT Professional Services Contract with the State of Minnesota Metropolitan Council 🎊🖥️
January 12, 2024

ePathUSA secures a IT Professional Services Contract with the State of Minnesota Metropolitan Council 🎊🖥️

ePathUSA is grateful and excited to announce that the Minnesota Metropolitan Council has awarded us a contract to support their IT Professional Services - The Met Council provides essential services and infrastructure — Metro Transit's bus and rail system, Metro Mobility, Transit Link, wastewater treatment services, regional parks, planning, affordable housing, and more — supporting the communities and businesses in the Twin Cities and improving the quality of life for...

ePATH News