VOX Solutions – Infrastructure Services

Project Description

VOX Network Solutions is a telecommunications company that offers converged voice and data services . It provides consulting, contact center, collaboration, network, security, managed services and a prescriptive process methodology to businesses.

Project Objectives

To provide Avaya IVR system and its infrastructure support to Vox Network Solutions on an ongoing basis as per the business needs.

Detail Description

The provided Avaya IR system is an interactive voice response system (IVR) that allows for either full or partial automation of telephone transactions that would otherwise be performed by an operator or attendant. ePATHUSA works with system engineers to maintain performance levels of Cisco Voice and Avaya (Nortel) systems and monitor PBX, Voice Mail and ACD systems. We collaborate with associates and Information Technology staff to improve phone features and telecommunications reports, as well as troubleshoot and consult with vendors and service carriers. We coordinate with Vox’s data center staff to implement, design, and support all voice applications and systems.